Support

Need a hand with Aroline, found a problem, or just want to say hello? Write to sharathnaik89@gmail.com and we will read your message.

Reporting a problem

It helps a lot if you tell us:

your phone model and its Android version;
the level number you were on;
what happened, and what you expected to happen.

Common questions

How do I turn the music off?

Tap the speaker button at the top right of the home screen, choose "Turn music off" in the menu while you play, or use the Music switch in Settings. The music is always quiet, and it rests when the app is in the background.

The music changes. Can I pick a tune?

Aroline shuffles through its three tunes by itself, so you hear a different one each time you open the app and after a few minutes of playing. There is no tune to choose, but you can switch the music off at any time.

How do hints work?

Each level gives you three hints. A hint turns one arrow that can move right now red. Using hints never costs you stars. You can also undo your last move from the top bar.

How are stars given?

You earn three stars for a level with no blocked taps, two stars for one to three blocked taps, and one star for more. The warmest praise, such as "Stunning", is kept for a level finished with no hints at all.

A big board does not fit my screen.

Pinch to zoom and drag to move around. "Reset zoom" in the menu puts it back.

I lost my progress.

Progress is saved on your phone only. Uninstalling the app or clearing its storage deletes it, and we cannot restore it, because we never receive it.

Does Aroline need the internet?

No. The game and its music work offline. The internet is used only for ads and anonymous crash and usage statistics.

Why does Aroline ask me to update?

When a new version is out, the app offers it with a short note of what is new, and you can choose "Later". Now and then an old version stops being supported, for example after a fix that older versions cannot get. Then the app asks you to update from Google Play to keep playing. Your progress stays on your phone and is kept when you update.

How do I turn off reminders?

Open Settings in the app and switch Reminders off. You can also switch off notifications for Aroline in Android settings (Settings, Apps, Aroline, Notifications). Reminders are made on your phone, are never more than one a day, and stop for good if you do not play for a month.